Speir Pilates - Studio Concierge
/About Spier pilates
Speir Pilates is a privately held company opening a boutique Pilates studio in West Hollywood and Venice, with plans for additional expansion. We offer group Pilates classes developed by celebrity instructor, Andrea Speir.
Each class fuses pilates with intense circuit training, great music and positive vibes. We believe that with attentive customer service, highly skilled teachers, an upbeat environment and a strong sense of community, our clients will get the best, sweatiest and most invigorating Pilates experience available.
Studio Hours:
Mon-Fri 6am to 8:30pm,
Sat 7:30am-1:30pm
Sun 7:30am-1:30pm
Hours are subject to change.
JOB DESCRIPTION
Job Title: Studio Concierge / Venice, CA
Job Type: Part-time
Salary: From $19.50 per hour
Reports to: Studio Manager
Classification: Exempt
The Studio Receptionist is responsible for running a successful day to day operations at the studio. The Studio Receptionist does everything from scheduling personnel, checking-in clients, tidying the studio, changing the apparatus out between classes to prepare for the following class and running retail sales.
The successful candidate must enjoy interacting with clients, stay cool under pressure, enjoy sales and must love what they do. Overall, the person must have a strong sense of ownership, loyalty and involvement to make the studio profitable each month per company goals.
Benefits:
Employee discount, Flexible Schedule
Schedule:
5–6 hour shifts
Weekends as needed
Experience:
Customer service: 1 year (Required)
Shift availability:
Day Shift
Night Shift
Work Location:
In person
DUTIES & RESPONSIBILITIES
● Interact with clients and deliver a high level of customer service at all times in a professional, courteous, sensitive and friendly manner.
● Be punctual, consistent, dependable and accountable with strong sense of urgency
● Maintain Mariana Tek. Keep thorough, up-to-date and accurate records, set up response emails, newsletters, etc.
● Fill out thorough and proper Shift Notes at the end of each shift.
● Maintain positive energy and high-end feel to the studio, by remembering clients and their names, answering phones appropriately, welcoming guests, answering questions, resolving conflicts, helping the teachers, etc.
● Make sure you are keeping the studio clean (take out trash, wipe down countertop, swiffer, etc.) and make sure the entire staff are working as a team to do the same, for both appearances and safety.
● Ensure we are never out of pertinent materials- toilet paper, paper towels, retail, water, coffee, cleaning materials, etc. (write in Shift Notes if running low of anything to alert manager and owners).
● Make sure the studio is opened and closed according to preset protocol.
● Help teachers set up appropriate props and apparatus for each class. Help the teacher put away and reset for the following class.
● Motivate staff by acknowledging strong performances. Give constructive feedback in a timely manner to elevate individual output and eliminate conflict. Report performance deficiencies as appropriate
● Oversee retail operations by actively selling and promoting studio products and classes and making sure products are properly tagged, merchandised and reported. Monitor theft.
● Stay knowledgeable about all of our products/classes and competitive products/programs
● Maintain accurate, thorough and timely data/information in all appropriate systems for reporting and statistical purposes and provide quantitative and qualitative analysis and feedback as requested
● Any other tasks required to help company meet its goals
● Maintain a sunny disposition and passion for fitness and helping people reach their goals through pilates.
Speir Pilates
1327 1/2 Abbot Kinney Blvd
instagram.com/speirpilates/